The Three Important Steps to Call for Helpline

“Every day, many people are struggling. Many are distressed with their respective plight in life. They don’t know what to do, where to go or to whom they should call for help.”

Author

Being an OFW is a great challenge. As you paved your way outside the country in search of financial income, you also departed from your warm-hearted family in the Philippines. Each of you, no matter where you may be, has battled homesickness and loneliness for you to support your family and children’s needs. Most of you are taking the weighty responsibility of being their family’s breadwinner.

 Aside from that, problems within your employer are inevitable, especially if it is still your first time. One cannot prevent being distressed during your period of contract. However, you can confidently do something about it. You have the right to take your call in times of distress. 

It is always better for us to avoid making mistakes. Instead of calling the agency, it is better to follow the process and make your call.

The process is quicker if one calls to the police. Any fellow OFW cannot conduct their own rescue. Therefore, the police are the only authorized persons who can conduct a rescue. That is the law of Kuwait

After calling the police, then it’s time to call the embassy depending upon the result of the issue. At the same time, you can apply the following process. We should always try and try to call 112.

Mariam Macapudi, FIL-ASEAK Officer

Taking your call does not mean you should rely on other people. You must strengthen yourself and report your case about your employer. As an OFW, one must not think that you are alone, for there are many authorities in their respective host countries that can help you with their problem.

THE PROPER STEPS IN REPORTING YOUR CASE

1ST STEP:  CALL  POLICE ASSISTANCE  ( 112 ) 

  • If you have been abused, hit by your employer, or locked in the room, the first thing to do was to call police immediately on that exact day. 
  • However, it is only applicable if physical abuse is done. If not, then proceed to the 2ND STEP

2ND STEP: INFORM AGENCY 

  • After calling “112”, you must immediately inform your agency about everything that happened so they can assist you.
  • If your reported case is about working in a different household, no given salary, no given food, or your employer does not give you enough rest. It would be best if you informed your agency. You do not need to call the police.
  • You can ask for help in the Philippine Embassy of Kuwait if you cannot contact your agency. They will be the one to call your agency.

3RD STEP: CALL THE EMBASSY HOTLINE ( 6990 2264)

  • Local calls are needed to reach the embassy hotline.
  • An embassy will assist you with your concern. After their assessment, they will ask you to submit all your details through the VIBER application.

What are the necessary details needed for the report?

You must give the details of the following.

  • YOUR COMPLETE NAME ( first,  middle,  last name)
  • NAME OF THE AGENCY
  • EMPLOYERS  NAME
  • ADDRESS WHERE YOU WORKED

After filling up the details, you must send it to PHILIPPINE EMBASSY’S VIBER  ( 6500 2612 )

If the following steps cannot be completed because you do not have a phone, then it is time to ask for help from your friends, kapwa kabayan, neighbors, or anyone. You will need to share it with them for them to take the call for you. They will be your last resort. 

You may ask for assistance on the official government Facebook page of OFW Help. They served as the official Facebook emergency help page of the distressed OFWs and their families. However, they are mainly for emergency purposes and not for labor claims.

Calling for assistance makes a great difference. Take your call!

For more information, you may visit the following links.

OFW Help Facebook Page: http://ofwhelp.dfa.gov.ph/

OFW Help Contact Number: 288344996

Philippine Embassy in Kuwait Facebook Page: https://www.facebook.com/PHinKuwait

Philippine Embassy in Kuwait Website: https://kuwaitpe.dfa.gov.ph/

Photo was taken from Philippine Embassy in Kuwait Webpage
Photo was taken from Philippine Embassy in Kuwait Webpage
Photo was taken from Philippine Embassy in Kuwait Webpage

 

 'KUWAIT POLICE AND AMBULANCE 112 FOR COMPLAINTS SUCH AS PHYSICAL CAL AND SEXUAL ABUSE, AND NON-COVID-19 MEDICAL EMERGENCIES 151 KUWAIT MINISTRY OF HEALTH FOR COVID-1 MEDICAL EMERGENCIES AND CONCERNS 161 KUWAIT INTERNATIONAL AIRPORT FORAIRPORT INQUIRIES AND CONCERNS (FLIGHT QUERIES MUST BE DIRECTED TO THE CONCERNEDAIRLINE) HOTLINES f /PHinKuwait PHILIPPINE EMBASSY IN KUWAIT kuwaitpe.dfa.gov.ph'
THE PROPER STEPS IN REPORTING YOUR CASE

 

 

 

 

 

 

 

 

 

 

 

 

 

 

UPDATE

Please take note: 

And please be advised;  our Philippine Embassy’s temporary office in Sabah Al- Salem is close down and the mobile passport service in Abu Halifa remains open.

Only the following Embassy services are suspended temporarily: authentication, notarial (Special Power of Attorney, NBI/Police Clearance), Report of Birth/Marriage applications, civil weddings, and walk-in Assistance to Nationals (ATN) services.

Passport renewal and release will continue at the Embassy’s Mobile Passport Service, at Al-Sahel Sports Club in Abu Halifa Area. No passport appointments are affected by the closure of the Embassy’s temporary office in the Sabah Al-Salem Area.

POLO-OWWA, Pag-IBIG Fund, and SSS services that are currently being offered in Abu Halifa Area are also not affected by the closure of their temporary offices in the Sabah Al-Salem Area.

Please wait for the official announcement of the complete address of our permanent address in Salwa this August. (From our Philippine Embassy) 

 
IMPORTANT NUMBERS TO REMEMBER 
 
Hotline Nos.  Admin           –  (+965) 6001-5998
 
Passport and Other Consular Concerns
+965 6900 2188
+965 6518 4433

 

Assistance to Nationals ATN Concerns
+965 6500 2612 / 6990-2264 / 9800-5115
 
Embassy Assisted Repatriation Program (EARP)
+965 9800 5115
 
Tel. Nos.       :  (+965) 22022166 / 22022167
Consular E-mail:   [email protected]gmail.com    
 

SUICIDE HOTLINE IN KUWAIT 

Hotline for Police Community (managed by therapists)
94000435 – 94000463

 

 

Social Development Office (FREE) and have many therapists
94069304 (Masella Branch)
94082761 (West Mishref Branch)
Main Office
22402409/7
Hotline 22440904/22402401
instagram.com/socialdoffice

 

Mirqab District – in front of the Scientific Museum – Abdullah Al-Mubarak Street

22440904/05

 

22402409   22402407

FAX NUMBER/ INTERNAL
داخلي 225/ 220 / 221 / 224

https://www.instagram.com/suicidehotlinekuwait

22434967

 

*Numbers here may change due to several reasons and I will update soon if that is the case. 

*And Please remember I will be updating this, so please check for any updates soon.

 

Thank you po! 

 

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Author

  • Gracia Amor, A Multi-Award winner blogger; Presidential Award; Mass Media Advocacy Award, Philippine Expat Blog Award, and Most Outstanding Balikbayan Award. An OFW and Investment Literacy Advocate. Her first book, the Global Filipino Bloggers OFW Edition, reviewed and launched at Philippine Embassy Kuwait. Became a certified Registered Financial Planner of the Philippines (RFP), with specialization in Stock Market. Currently, a position PH stock trader in PSE. Digital Marketing Specialist. A proud founder of Teachers Specialist Org in Kuwait TSOK, Filipino Bloggers in Kuwait FBK. A Poet and a Photo hobbyist in between.

2 thoughts on “The Three Important Steps to Call for Helpline

  1. markcanlas says:

    Magandang araw poh aq poh ay humihingi ng tulong para makauwi na poh aq sa pilipinas Isang taon at kalahati na poh aq dito sa kuwait na walang work at may travel ban poh aq sana poh may makatulong saakin marami pong salamat.
    Ito poh no q 69054859 local poh Salamat poh ulit…

    • The Author says:

      I message ninyo po iyong repatriation department po ng embasssy natin, andito na po ang complete details. Salamat po.

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